Prime Time Solutions Inc.
Privacy Policy
Effective Date: July 24, 2026
Prime Time Solutions, Inc. ("Prime Time Solutions," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, safeguard, and disclose the information you provide when seeking insurance products or services through our agency.
Prime Time Solutions is an independent insurance agency owned and operated by Aaron Richard, President, serving Medicare beneficiaries and individuals seeking health and related insurance products.
Information We Collect
In order to provide insurance quotes, enrollments, and ongoing customer service, we may collect information including:
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Name
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Address
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Telephone number
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Email address
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Date of birth
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Medicare Beneficiary Identifier (MBI)
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Social Security Number (when required for enrollment)
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Driver's license or other identification (when required)
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Health and prescription drug information
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Physician and pharmacy information
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Insurance policy information
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Payment information, when required by an insurance carrier
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Any additional information necessary to determine eligibility, process an application, or service your policy
We only request information that is reasonably necessary to provide the products and services you request.
How We Use Your Information
Your information is used solely for legitimate business purposes, including:
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Providing insurance quotes
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Completing insurance applications
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Assisting with Medicare plan comparisons
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Enrolling you in insurance coverage
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Servicing existing policies
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Assisting with claims or policy questions
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Maintaining records of your insurance coverage
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Complying with federal and state laws, including CMS requirements applicable to Medicare plans
We do not sell your personal information.
How We Store Your Information
Prime Time Solutions maintains client information using secure business systems designed for the insurance industry.
These systems may include:
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AgencyBloc, our customer relationship management (CRM) system for maintaining client records.
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Integrity, our primary Medicare quoting and enrollment platform.
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Insurance carrier enrollment systems, including but not limited to:
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Aetna
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Alignment Health Plan
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Ameritas
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Blue Cross Blue Shield
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Devoted Health
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Cigna HealthSpring
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Humana
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Mutual of Omaha
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UnitedHealthcare
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and other insurance carriers with whom we are contracted.
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Each of these organizations maintains its own privacy and security policies.
Sharing Your Information
We only share information necessary to:
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Submit insurance applications
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Verify eligibility
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Obtain quotes
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Service your existing policies
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Respond to your requests
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Meet legal or regulatory requirements
Your information may be shared with:
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Insurance companies with whom you request quotes or coverage
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Medicare-related enrollment platforms
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Licensed insurance professionals assisting with your policy
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Government agencies when required by law
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Service providers that support our business operations and are required to protect your information
We do not sell or rent your personal information to third parties for marketing purposes.
Protection of Your Information
Prime Time Solutions takes reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
We strive to follow applicable federal privacy standards, including requirements established by the Centers for Medicare & Medicaid Services (CMS), and, where applicable, the Health Insurance Portability and Accountability Act (HIPAA).
Medicare Compliance
As an independent insurance agency assisting Medicare beneficiaries, Prime Time Solutions complies with applicable CMS Medicare Marketing Guidelines and uses your information only as permitted to provide Medicare-related products and services.
We only discuss or enroll you in products that you have requested or authorized us to discuss, consistent with applicable CMS rules, including Scope of Appointment requirements when applicable.
Your Privacy Choices
You may request to:
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Review the personal information we maintain about you
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Correct inaccurate information
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Update your contact information
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Withdraw permission for future communications where permitted by law
Certain records must be retained to comply with insurance regulations and Medicare requirements.
Retention of Records
We retain client records for the period required by applicable federal and state laws, CMS regulations, insurance carrier requirements, and legitimate business purposes.
Website Information
If you visit our website, we may collect limited technical information such as:
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IP address
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Browser type
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Device information
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Website usage statistics
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Cookies or similar technologies
This information helps improve our website and user experience. It is not sold to third parties.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. The most current version will always be available upon request and, if applicable, on our website.
Aaron Richard
NPN: 8599149
Cell Phone: (828)273-1805
Work Line: (828)761-7861
arnrichard1@gmail.com
Prime Time Solutions Inc.
NPN 8190536
Fairview NC, 28730